Job Summary: The Host/Hostess is the first point of contact for guests, responsible for creating a warm and welcoming atmosphere. This role includes managing reservations, seating guests efficiently, and ensuring a smooth flow of service. The ideal candidate is friendly, professional, and able to multitask in a fast-paced environment. Key Responsibilities: • Guest Experience: Greet guests warmly upon arrival, escort them to their tables, and provide menus. • Seating Management: Monitor table availability and manage the waitlist to optimize seating efficiency. • Reservation Coordination: Take reservations over the phone or through online systems and manage booking schedules. • Communication: Coordinate with servers, bussers, and kitchen staff to ensure seamless service. • Problem-Solving: Address guest concerns or special requests promptly and professionally. • Cleanliness & Organization: Maintain a tidy host stand, entrance area, and menus. • Safety & Compliance: Adhere to restaurant policies, including health and safety regulations. Qualifications & Skills: • Excellent communication and interpersonal skills. • Strong organizational and multitasking abilities. • Positive attitude and ability to remain calm under pressure. • Prior experience in customer service or hospitality is a plus. • Basic knowledge of reservation systems is beneficial. • Ability to stand for extended periods and occasionally lift light objects. Schedule & Availability: • Flexible availability, including weekends, evenings, and holidays as needed. Compensation & Benefits: • Competitive hourly wage plus potential tips. • Employee discounts and meal benefits.