Responsibilities: • Perform various clerical and administrative duties • Maintain customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information • Ensure payment for billings or accounts receivable are received on time and posted, and contact customers for reconciliation of discrepancies • Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order • Coordinate with the service department for vehicle repairs and post charges to appropriate account in a timely manner • Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems • Enter all pertinent information into [ERP system] and approved work requested by customer • Utilize the [ERP system] systems to monitor and track vehicle repairs • Follow up with customer to confirm completion of work and satisfaction • Work with finance/local management to ensure customers are charged and A/R is timely collected • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such • Perform other duties as assigned by management Qualifications • High School Diploma or equivalent required • 4 years of clerical or administrative support experience • Valid driver’s license and safe driving record • Excellent communication and organizational skills • Advanced computer software skills • Experience using general office equipment (i.e., copier, fax machine, etc.) • Ability to sit or stand for prolonged periods of time • Ability to perform repetitive data entry tasks, manual dexterity