Rocky Top Harley-Davidson is hiring experienced SERVICE TECHNICIANS for their busy service department! Repair, customize, maintain, or overhaul both customer and dealer-owned motor vehicles as close to the allotted time schedule as possible with excellent quality. Experience is necessary! Rocky Top Harley Davidson is part of Smoky Mountain Harley-Davidson. Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world. Come Join Our Team! Apply Now! Qualifications & Job Requirements • Completion of a factory authorized training program such as MMI Service School or equivalent work experience. • Current, Clean Motorcycle license. • Service Technicians need both basic and special tools to properly diagnose and service our products. • All Service Technicians are required to own a set of tools within a certain number of days from hire date. • Details will be provided Major Duties and Responsibilities Service Department Operations • • Provide prompt, dependable, high quality, vehicle service to (internal & external) customers. • Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill. • Maintain productivity (time spent working on billable jobs) as close to 100% as possible. • Accept work assignments from Service Writer/Manager. • Request parts for the job as early as possible when needs become known. • Perform service, repair and customization work in accordance to factory specifications. • Assist Service Writer, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction. • Notify Service Writer/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay. • After job is finished ensure proper completion and filing of paperwork. • Keep work areas as clean as possible and assist others with maintaining shop cleanliness. • Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager. Customer Service • • Minimize come-backs and deal with them promptly and satisfactorily when they do occur. • Keep customers’ vehicle cleaner than prior to drop off. Other Duties • • As assigned. Additional Info: Physical Demands common to this position: • The noise level in the work environment is usually loud. • Requires the use of both hands. • Frequently required to bend, stoop, crouch, reach, handle tools, and lift heavy material. • Frequently requires the ability to balance and push a 1000 lb. motorcycle. Working Conditions common to this position: • Frequently works near moving mechanical parts. • Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. • Occasionally, exposed to exhaust fumes or other airborne particles. Our Mission Statement at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our technician staff to: • Treat all employees and customers fairly, courteously, and with dignity. • Model superior customer service behavior for all interactions with customers and employees. • Be prompt and available for flexible scheduling. • Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager. • Focus on quality. Thank you for your interest in joining our team! EOE