Rocky Top Harley-Davidson is hiring a Retail Merchandise Associate for Harley-Davidson motor clothes and accessories! Retail clothing and accessories experience is preferred. Never a dull moment in retail sales! In this position, you will be enhancing our customers' overall experience and providing excellent customer service by greeting and interacting with customers; offering assistance in finding the right product suitable for the customers and answering any questions they may have. You will also be responsible for maintaining fitting rooms; maintaining a neat and clean sales floor in a visually appealing manner; processing transactions; keeping informed about product offerings. Rocky Top Harley-Davidson is part of Smoky Mountain Harley-Davidson. Smoky Mountain Harley-Davidson® isn’t just a dealership — it’s The Rider’s Destination for East Tennessee and the Great Smoky Mountains. Located in Maryville, TN with full-service sister dealerships in Pigeon Forge and Kodak, plus retail locations in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, NC, we bring the Harley-Davidson lifestyle to riders across one of the most iconic riding regions in the world. Come Join Our Team! APPLY NOW! Qualifications & Job Requirements • Experience in merchandising, retail sales or customer service • Superior communication and customer service skills. • Ability to get along with a broad customer base. • Experience with Point-of-Sales and computerized inventory systems or the ability to learn them quickly. • Standard computer skills with Microsoft platform preferred. Essential Duties and Responsibilities Customer Service • Greet customers promptly, in a courteous and friendly manner. • Handle customer concerns reasonably to demonstrate commitment to excellent customer service and “Make Things Right”. Retail Sales of General Merchandise • Assist customers with their selection of merchandise. • Provide prompt and accurate service at cash register. • Maintain cleanliness and organization of sales floor and fitting rooms. • Ensure merchandise displays are stocked, clean, dust free, and appealing to customers. • Continuously maintain showroom product availability by stocking shelves and displays. • Accept cash or credit card payments for merchandise purchases. • Keep cash register accurate. Secondary Duties and Responsibilities Customer Service • Ability to work with several customers at one time while maintaining individual customer satisfaction. • Handle telephone transactions quickly, courteously and accurately. • Notify customers when special orders or back-ordered items are received. Retail Sales of General Merchandise • Point out any sales, specials, or new merchandise to customers. • Coordinate or participate in periodic physical inventory of all merchandise (counts, reports, etc.). • Assist with set-up, organization, and staging of dealership special events. • Sell additional services by pointing out availability of parts, accessories, and services. Other Duties • As assigned Additional Information Physical Demands • Occasionally required to bend, stoop, crouch, and reach. • Frequently requires the ability to lift 20 or more pounds of material. • Occasionally requires the ability to lift up to a 50 pound of material. • Frequently requires the ability to stand and walk throughout work shift. • Frequently requires the ability to move about the dealership. Working Conditions • Majority of work is conducted in a climate controlled indoor environment. • Occasionally work is conducted at outdoor booth sales during special events. • The noise level in the work environment is usually moderate. • Occasionally works near moving vehicles. • Occasionally, exposed to exhaust fumes. Our Mission Statement here at Smoky Mountain Harley-Davidson is: “To focus on relationships, to exceed expectations, to never stop improving, to be the BEST.” So, it's no surprise that we expect all of our staff to: • Treat all employees and customers fairly, courteously, and with dignity. • Model superior customer service behavior for all interactions with customers and employees. • Be prompt and available for flexible scheduling. • Complete all training programs appropriate to your position as recommended by Harley Davidson or assigned by the department manager. • Accept and follow direct instructions and work well with others. • Have a commitment to developing a Sales Culture throughout the dealership. Thank you for your interest in joining our Team! EOE