Title: Service Advisor Reports To: Fixed Operations Director OUR MISSION At Schulte Subaru, we are devoted to the idea that every interaction is a chance to make the world a little better. That’s why we partner with our local community to make real impacts in the lives around us through kindness and respect. We believe in these things not only because they are good for business, but it’s the right thing to do. OUR BENEFITS Beyond this incredible culture, employees at Schulte Subaru enjoy competitive pay & benefits including; • Health, dental and vision insurance • 401k (with company match) • Paid time off and holidays • Employee discounts on new vehicles, products, parts & service • Basic life insurance (employer paid) • Short-term disability (employer paid) • Voluntary legal assistance, employee assistance, pet insurance, home & auto insurance program • Employer paid training & development opportunities • Free uniforms • Free lunch Fridays (Fixed Ops only) OUR WORK ENVIRONMENT • At Schulte Subaru we believe our employees and customers should feel special every time they walk in our doors. Kindness is not just a word that we use, but it’s the way we do business. We show kindness through our commitment to our community, our commitment to going above and beyond to help others, and our commitment to our employees and customers. • This position primarily works behind a counter in the service department. Physical requirements of this role include: • Ability to sit for extended periods of time This position is scheduled as follows: M-F 7:15am – 5:30pm JOB SUMMARY As a service advisor, you will play an essential role as one of the first contacts many of our customers have with an employee of Schulte Subaru. The service advisor is responsible for communicating with the customer throughout every step of their service experience, as well as, completing repair orders, and giving guidance to customers on what maintenance should be completed on their vehicle. A TYPICAL DAY - JOB FUNCTIONS AND RESPONSIBILITIES • Input and maintain accurate information about customer and vehicle information including in the initial report and final invoice. • Determine and recommend needed maintenance to customers based on the age, mileage, and history of the vehicle. • Monitor progress of vehicles throughout the day and update customers on that progress • Give a detailed explanation of work performed and charges to customers • Generate and complete repair orders and collect payments for work performed in a timely manner • Gain knowledge of service offerings, products, and mechanical language • Assist the service team and management with other tasks and events as needed A SUCCESSFUL CANDIDATE HAS… • • Experience with customer service • A professional presence in person and over the phone • Strong communication and organization skills • Team oriented mindset, positive attitude, and energetic personality Offers of employment are contingent upon successfully passing a criminal background check and review of motor vehicle records.