Join Our Team! Are you friendly, dependable, and great with people? Do you enjoy helping customers, learning new skills, and working in a fast-paced environment? We are looking for a Part-Time / Full-Time Center Associate to join our team and provide an exceptional customer experience every day. This is a hands-on role where you’ll work directly with customers, help solve their shipping and business-service needs, and become knowledgeable about a wide range of products and services. If you are a fast learner with strong computer skills, excellent communication skills, and a genuinely helpful attitude, we’d love to have you on our team! Why This Opportunity? • $16 per hour • Gain experience in retail, sales, customer service, shipping, and business services • Work with a variety of professional equipment, software, and technology • Build valuable communication, problem-solving, and customer-service skills • Become an important part of a team focused on delivering world-class customer service Position Overview The Part-Time and Full-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time. Responsibilities • Required to work weekends. • Deliver outstanding customer service to walk-in customers and telephone inquiries. • Continuously practice good listening skills with customers, UPS Store team members, and leadership. • Take ownership of the customer's shipping needs and offer viable solutions. • Take action to learn all product and service offerings, alternative solutions, and industry trends. • Operate all equipment, software, and devices in an expert fashion and be willing to teach others. • Maintain a clean, organized, and safe working environment. • Perform other duties as assigned. Qualifications • High school diploma or GED required. • Strong computer skills, including Microsoft Office and Adobe Suites. • Strong verbal and written communication skills, including spelling. • Prompt, reliable, and responsible. Benefits • $16 PER HOUR