Service Advisor – Baker Automotive Group Big Rapids At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. Our service team in Big Rapids, MI is seeking a high-energy Service Advisor to join our high-performing team of service professionals. If you have a proven track record of serving customer needs while delivering the highest levels of satisfaction, our Big Rapids team wants you! What the right candidate brings to the table: • You are familiar with the Service Advisor role and you know you have what it takes to be the best. • Customers are your top priority. You know when they are happy, everything else falls into place. • You are comfortable presenting and selling needed service and maintenance. • You are energized by being in the starting lineup on a high-performing team. Job Responsibilities: • Be the primary customer contact, from the point of initial greeting to delivery of the serviced vehicle. • Learn your product to be a credible resource for your customers. • Thoroughly assess customer needs and present the appropriate services. • Champion the multi-point inspection process and review results with every customer. • Organize and present estimates that make customers want to invest in their vehicles. • Manage your book of business making sure vehicles get through the shop on schedule. • Ensure customers stay informed with up-to-date progress and changes in status. • Insist on keeping your paperwork organized and current. • Understand and stay compliant with the manufacturer warranty and policy & procedures. Skills & Qualifications: • Experience in a Dealership service department or automotive repair shop. • Experience with the CDK dealer management system is a bonus. • A current valid driver’s license and insurability rating is required. • High School Diploma or equivalent; College experience is a plus. Benefits Include: • Full-time position with base pay and performance bonus • Health, dental, life and vision insurance • 401(k) • Paid Time-Off • Employee discount program