Are you a master of the digital greeting, a professional relationship-builder, and the ultimate keeper of the calendar? We are looking for an energetic Business Development Center (BDC) Representative to join our team at Ford and Toyota of Greenfield and turn clicks into customers! If you love chatting with people, setting up winning appointments, and being rewarded for your efforts, this is the perfect role for you! What You’ll Do: • Be the first impression: Respond to inbound internet leads and phone inquiries with attention to detail and a welcoming attitude. • Master the calendar: A Customer Service Appointment Scheduler is the Ultimate Matchmaker and Gatekeeper of Time for our business! • Keep the conversation going: Follow up with past clients and nurture new leads via text, email, and phone. • Track the wins: Log your daily activity and customer notes accurately in our CRM system. Who You Are: • A natural conversationalist: You can talk to anyone, anywhere, and you bring positive energy to every call and message. • Keyboard-fluent: You have fast typing fingers and can navigate CRM software and multiple browser tabs like a pro. • Resilient and driven: You love chasing targets, handling objections with grace, and turning a "maybe" into a "yes." • A team player: You thrive in a collaborative environment and love celebrating wins with your crew. What's In It for You: • Competitive hourly base pay plus an uncapped performance bonus structure (the more goals you reach, the more you earn!) • Comprehensive health, dental and 401K benefits • Paid Time Off (PTO)