Position Summary: The purpose of the Housekeeper/Room Attendant is to maintain cleanliness of all guestrooms according to brand specifications and quality standards. The ideal individual for this position demonstrates a commitment to maintaining high quality standards and attention to detail. Essential Functions Rooms and Inventory: • Thoroughly cleans all assigned rooms within prescribed Brand Standard guidelines. • Maintains the inventory of every item placed in guestrooms. • Communicates status of cleaned rooms to Housekeeping Supervisor. • Reports any lost and found items to the Housekeeping Supervisor immediately, listing the room number or area where the item was found. • Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor. • Reports exceptional and/or unusual circumstances, such as no luggage in a stay-over room, sleep-outs, damage in the rooms, etc. to the Housekeeping Supervisor. • Stocks carts and supply rooms. • Assists with washing, drying and folding terry and linen as needed. Safety: • Uses all authorized cleaning agents properly and safely. • Follows proper key control and security procedures. Miscellaneous: • Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with Guests, clients, co-workers, and management. • Follows proper handling procedures for dirty rags/linens. • Restocks and maintain housekeeping cart. • Assists Guests with questions and requests. • Adheres to proper grooming and dress codes for the department. • Able to carry out hotel emergency procedures. • Performs all other duties as directed, developed, or assigned. • Arrives for assigned shift on time. Knowledge and Critical Skills/Expertise: • Language Skills: Must be able to understand the proper use of equipment and chemicals and verbal instructions. Must be able to have basic interactions with guests. • Technical Skills: Knowledge of proper cleaning agent handling and safety procedures. • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Other Skills and Abilities: Able to operate equipment such as, but not limited to, garbage disposal, vacuum cleaner, self-cleaning oven, ice-maker, and dishwasher. Ability to work flexible hours including evenings, weekends, and holidays. Experience: Previous housekeeping experience is preferred. Physical Demands: • Seeing – Must be able to see well enough to read reports, drive, and use a computer. • Hearing – Must be able to hear well enough to communicate on the phone and in person. • Standing/Walking/Mobility – Must be able to stand and walk for extended periods of time. • Climbing/Stooping/Kneeling – Must be able to climb four flights of stairs. Must be able to stoop and kneel for short periods of time. • Lifting – Must be able to regularly lift up to 10 pounds, frequently lift up to 25 pounds.