-Greet customers and offer excellent customer service from intake to release of their vehicles -Perform initial vehicle walk around with customer present to note any visible body damages, non working lights, and tire tread life -Translate customer-reported problems to actionable work orders for technicians to complete -Order necessary parts from suppliers and double-check that they are delivered to technicians -Ensure that automotive work provided to customers meets company quality standards -Invoice and collect payment from customers for services rendered -Handle and resolve customer complaints regarding services -Maintain customer records and enter data into computer databases -Strong communication skills and the ability to translate customer needs to workable technician orders -Basic knowledge of computer programs including word processing and database tools -Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly -Exceptional customer service skills based on experience -Continuing education and knowledge acquisition on the function and repair of newer vehicles -Basic mathematics skills to prepare estimates and process bill and customer payments -Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge