Center Associate – Customer Service & Sales The Center Associate delivers world-class customer service by receiving and processing packages for shipment, operating printing and finishing equipment, and assisting customers with The UPS Store’s products and services. This is a highly customer-facing position. Associates are expected to identify customer needs, recommend appropriate products and services, and confidently explain best-value solutions while contributing to store sales and growth. The ideal candidate has previous retail, customer service, and/or sales experience, strong computer skills, a friendly and professional demeanor, and a willingness to learn. We are looking for someone who is proactive, dependable, a fast learner, sales-minded, and interested in long-term employment and growth with our organization. RESPONSIBILITIES • Delivers outstanding customer service to walk-in customers and telephone inquiries • Practices strong listening and communication skills with customers, team members, and leadership • Takes ownership of customer needs and provides appropriate solutions • Identifies opportunities to recommend additional products, services, upgrades, and best-value options • Uses a consultative sales approach rather than simply processing transactions • Learns all products, services, procedures, equipment, and software quickly • Takes initiative and completes responsibilities without requiring constant direction • Follows through on assigned tasks and communicates progress or concerns to management • Operates equipment, software, and point-of-sale devices accurately and confidently • Maintains a clean, organized, professional, and safe working environment • Supports team members and adapts to changing store and customer needs • Demonstrates dependable attendance, punctuality, professionalism, and accountability • Performs other duties as assigned QUALIFICATIONS • High school diploma or GED required • Previous customer service, retail, hospitality, and/or sales experience preferred • Experience with upselling, cross-selling, or recommending products and services preferred • Strong computer skills, including Microsoft Office and Adobe Suites • Strong verbal, written, phone, spelling, and math skills • Friendly, confident, professional, and comfortable interacting with customers • Sales-oriented and able to confidently explain the value of products and services • Fast learner who can retain training and quickly learn new systems and procedures • Proactive, self-motivated, and able to work without constant supervision • Prompt, reliable, responsible, and accountable • Able to work effectively independently and as part of a team • Interested in long-term employment and growth within the organization • Able to lift 50+ pounds