Join The Verve Hotel - Boston Natick as a Front Desk Agent, where you'll be the first point of contact for our guests and play a key role in creating a welcoming and memorable experience. Responsibilities • Greet and welcome guests in a friendly and professional manner. • Check guests in and out efficiently while managing reservations. • Respond promptly to guest requests and resolve issues to ensure satisfaction. • Maintain accurate records of guest information and transactions. • Collaborate with other hotel departments to ensure seamless guest experiences. • Provide information about hotel amenities, local attractions, and services. • Handle phone calls and emails, directing inquiries as appropriate. Requirements • High school diploma or equivalent. • Previous experience in hospitality or customer service preferred. • Excellent communication and interpersonal skills. • Ability to multitask and work efficiently in a fast-paced environment. • Strong problem-solving skills and a positive attitude. • Availability to work mid to late evenings, including weekends and holidays. • Basic computer proficiency, including familiarity with reservation systems. Benefits • Competitive hourly wage of $17.75 - $17.75 paid bi-weekly. • Opportunities for career growth. • A supportive and inclusive work environment. • Employee discounts on hotel stays and amenities. • Training and development programs. • Dental and Vision insurance. • Supplemental insurance. • 401(k) retirement plan. • Employee lunch • Free parking About the Company The Verve Hotel - Boston Natick is committed to delivering exceptional hospitality experiences with a focus on comfort, style, and personalized service. Located in the heart of Natick, MA, our hotel offers modern amenities and a welcoming atmosphere for both business and leisure travelers. Join our team and contribute to making every guest’s stay unforgettable. We are an Equal Opportunity Employer.