Job Details: Job Location: Subaru Buick Cadillac Lakeland - Lakeland, FL, Salary Range: Undisclosed, Job Category: Automotive, Experienced BDC Representative – SBC Lakeland SBC Lakeland is seeking an experienced and motivated Business Development Center (BDC) Representative to join our growing team. The ideal candidate will have a proven track record in automotive BDC, excellent communication skills, and a passion for delivering exceptional customer service while helping drive dealership sales and service opportunities. Qualifications: Responsibilities Handle inbound and outbound customer calls, emails, texts, and internet leads Schedule and confirm sales and service appointments Follow up with prospective and existing customers Maintain accurate customer records in the CRM system Work closely with the sales and service teams to maximize appointment show rates Meet and exceed daily, weekly, and monthly performance goals Provide a professional and positive customer experience at every interaction Qualifications Previous automotive BDC experience required Strong phone, communication, and customer service skills Experience working with CRM systems Ability to multitask and thrive in a fast-paced environment Goal-oriented with a strong work ethic Professional attitude and appearance What We Offer Competitive compensation Benefits package available Positive team environment Growth and advancement opportunities Pre-employment background check and drug screening required. SBC Lakeland is a Drug-Free Workplace (DFWP) and an Equal Opportunity Employer (EOE).