Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $23.00 Hourly Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: • Passion for Hospitality – Delivering meaningful and memorable guest experiences • Entrepreneurial – Taking ownership and acting with agility • Innovation & Progressive – Continuously improving how we operate and serve • Solutions & Results Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role: As our Host / Hostess, you will be one of the first points of connection for guests visiting Beast & Butterflies. You will create a warm and welcoming first impression, manage the flow of the restaurant, coordinate seating, and support the service team in delivering a seamless dining experience. This role is ideal for someone who is personable, organized, confident, and genuinely enjoys connecting with people in a fast-paced, social environment. Your Impact – Guest Experience You will set the tone for the guest experience from the moment guests arrive. Through a warm welcome, thoughtful communication, and attentive service, you will help create an atmosphere that feels inviting, energetic, and distinctly M Social. What You'll Be Doing Guest Welcome & Experience • Welcome guests with a warm, friendly, and engaging attitude • Create a positive first and last impression for every guest • Manage guest arrivals, seating, and departures in a professional manner • Provide accurate information about the restaurant, menus, hours, and hotel amenities • Answer guest questions and assist with special requests • Anticipate guest needs and communicate relevant information to the service team • Handle guest concerns professionally and involve management when appropriate Reservations & Seating • Manage reservations and waitlists accurately using the restaurant reservation system • Maintain an organized and efficient seating plan • Escort guests to their tables and provide menus as appropriate • Communicate estimated wait times accurately • Monitor table availability and coordinate seating with servers and management • Balance guest preferences with restaurant capacity and service flow • Communicate special occasions, VIP guests, allergies, and other relevant information to the service team Restaurant Operations • Maintain a clean, organized, and welcoming host stand and entrance area • Ensure menus, reservation materials, and guest supplies are properly stocked • Assist with opening, closing, and side-work duties • Monitor the dining room and communicate operational needs to the appropriate team members • Assist servers and other team members during busy periods as needed • Support smooth guest flow throughout the restaurant Team Collaboration • Work closely with servers, bartenders, food runners, culinary staff, and management • Communicate effectively regarding reservations, guest needs, table status, and service priorities • Help maintain an organized and positive restaurant environment • Support team members during high-volume service • Contribute to a team-first culture where everyone works together to create an exceptional guest experience Safety & Compliance • Follow all food safety, sanitation, and health department regulations • Follow company safety policies and procedures • Maintain a clean and safe entrance and host stand • Report spills, hazards, maintenance concerns, or other issues promptly • Follow established procedures for guest information and reservation records Requirements • Passion for hospitality and creating memorable guest experiences • Warm, friendly, and engaging personality • Strong communication and interpersonal skills • Professional appearance and positive attitude • Excellent organizational and multitasking abilities • Ability to remain calm and professional in a fast-paced environment • Strong attention to detail • Ability to work effectively as part of a team • Flexibility to work evenings, weekends, holidays, and varying shifts Technical / Role-Specific Requirements • Previous host, hostess, server, restaurant, hotel, or customer service experience preferred • Experience with restaurant reservation systems preferred • Experience with POS systems is a plus • Strong knowledge of basic restaurant operations and dining etiquette • Ability to manage multiple guest requests and seating priorities simultaneously • Food Handler Card required or ability to obtain upon hire, as applicable Preferred Qualifications • Previous hotel or lifestyle restaurant experience preferred • Experience with OpenTable or similar reservation systems is a plus • Previous experience in a high-volume restaurant environment • Strong knowledge of local dining and hospitality offerings is beneficial • Bilingual abilities are a plus Physical Requirements • Ability to stand and walk for extended periods throughout the shift • Ability to frequently move throughout the restaurant and lobby areas • Ability to bend, reach, stoop, and move as needed during service • Ability to safely carry menus, supplies, and other items • Comfortable working in a fast-paced, high-volume, guest-facing environment Education • High school diploma or equivalent preferred • Equivalent combination of education and relevant experience will be considered Benefits At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success: • Medical, Dental & Vision Insurance • Company-paid Life and AD&D Insurance • Short-Term and Long-Term Disability Coverage • 401(k) Retirement Plan with Company Match (where applicable) • Paid Time Off & Paid Holidays • Hotel Room Discounts across our global portfolio • Employee Assistance Program (EAP) Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.