The Retail Associate provides critical telephone and in-person assistance to our valued customers. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Retail Associate helps with administrative duties and helps process shipping orders. The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred. COMPENSATION • Depends upon skills and experience RESPONSIBILITIES • Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints • Handles customer complaints or escalates when necessary • Performs other duties as assigned QUALIFICATIONS • Previous customer service or related experience preferred • Pleasant/friendly demeanor and an outgoing personality • Notary knowledge and/or education a plus • Dependable BENEFITS • Smoke-free Work Environment • Flexible Schedule • Employee Discounts • Direct Deposit Company Description We are The UPS Store Franchisee, looking for associates to work in our Socrum Loop and County Road 540A Stores.