Business Development Representative (BDC Representative) Customer Service | Career Growth | High-Energy Team Environment Krause Auto Group Be the First Connection in a Customer’s Buying Journey Krause Auto Group is looking for energetic, customer-focused, and motivated individuals to join our growing Business Development Center (BDC) team. If you enjoy helping people, communicating with customers, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the automotive industry. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and long-term stability. We believe our employees are more than just a number—we support individual development, promote from within, and celebrate success across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities. Why You’ll Love It Here • Fast-paced, team-oriented environment • Career advancement opportunities—we promote from within • Great opportunity to grow into sales or management roles • Family-owned and operated culture • Long-term career stability • Employee discounts on vehicles, parts & service • Paid training and ongoing support Benefits We Offer • 401(k) with company match • Dental & vision insurance available • Paid vacation, PTO, and holidays • Employee discounts on products and services • Supportive leadership and team environment What You’ll Do As a Business Development Representative, you’ll serve as the first point of contact for customers interested in our vehicles and services while helping create an outstanding dealership experience. • Answer inbound customer calls, internet inquiries, and live chat requests • Schedule and confirm sales appointments for the dealership team • Respond quickly and professionally using phone, email, text, and CRM communication tools • Provide customers with initial vehicle and dealership information • Assist customers with basic financing information and next steps • Follow up consistently with leads that are not yet ready to purchase or missed appointments • Maintain accurate customer records and daily activity within the CRM system • Work closely with sales teams and dealership leadership to improve customer experience and appointment success • Participate in team meetings, training, and process improvement sessions What You Bring • Previous customer service, call center, retail, hospitality, or sales experience preferred • Strong communication and relationship-building skills • Positive attitude and team-oriented mindset • Professional, friendly, and confident demeanor • Comfortable working with computers, CRM systems, email, and texting platforms • Ability to multitask and stay organized in a fast-paced environment • Strong work ethic and willingness to learn and grow Requirements: • Valid driver’s license • High school diploma or equivalent preferred Why Krause Auto Group? • Over 30 years of automotive success • Family-owned and operated organization • Promote-from-within culture with real career advancement opportunities • Leadership team committed to employee development and success • Opportunity to grow with some of the most recognized automotive brands in the world Perfect For Candidates With Backgrounds In: • Customer service • Hospitality • Retail sales • Call centers • Appointment setting • Banking or phone support roles • Automotive sales support Our Commitment to You Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.