Service Advisor- Full Time The ideal candidate is customer-focused with the ability to assess vehicle needs accurately, and the expertise to coordinate technician workflow while ensuring a seamless and positive service experience. Benefits • Average annual compensation of $60,000 - $80,000 • Health insurance- Company contributes a portion to cost • Dental, Vision, Assurity, and LifeLock insurance options available • Paid Life Insurance • 401(k) with company matching • Paid Time Off • Family owned and operated • Positive work environment Responsibilities • Uphold and understand manufacturer warranty guidelines, policies, and procedures • Oversee the service lane to ensure prompt, courteous, and efficient service for all customers • Greet customers promptly and courteously upon arrival • Gather comprehensive customer and vehicle information, and accurately document vehicle symptoms as described by the customer • Assess and recommend maintenance based on vehicle age, mileage, and service history • Provide detailed and accurate estimates for parts and labor costs • Ensure final invoices align with completed work and explain all warranty, services, and charges to customers • Establish clear follow-up timelines with customers • Provide concierge support for all customer inquiries, in person and via phone, to ensure thorough and professional handling of all concerns • Efficiently allocate work among technicians to optimize daily productivity • Ensure technician time is consistently utilized • Send digital multi-point inspections for customers to review, in addition to printing physical copies • Collect payments from responsible parties for all repairs • Facilitate a positive customer experience by completing additional tasks as needed Qualifications • Strong organizational and time management skills • Friendly, customer-oriented demeanor with exceptional communication skills • Proven leadership abilities with experience in managing and coordinating team activities • Professional appearance, maintaining a well-groomed and polished image • Must have a clean driving record and hold a valid driver’s license • Must be willing and able to submit to a Background Check and Drug Screen