Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee) Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to creaAl Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee). • Greet customers promptly with a smile • Obtain customer and vehicle information • Clearly report all vehicle symptoms and damage as described by the customer • Prepare a complete and accurate estimate of cost for labor and parts • Establish a follow up time (under promise, over deliver) • Monitor the progress of each vehicle throughout the day, and updating customers appropriately • Verify that the final invoice reconciles with the work performed on the repair order • Explain all completed work and charges to customers Qualifications • Values – integrity, team player, drive • Characteristics – results oriented, competitive, optimistic • Effective communication -- in person, over the phone, via email • Ability to learn and follow service process • Ability to learn and utilize service tools/software • Organizational skills • Time management skills Benefits • Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan • 401K - eligible after one year • Vacation time, generally ranging from one week up to three weeks per year based on time of employment • Life Insurance • Disability - both Short Term and Long Term • Employee discounts on New and Used vehicles • Flex Spending available