Position Overview The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department. What are the day-to-day responsibilities? • Ask the customer qualifying questions to uncover needs and directs calls appropriately • Ensures that service consultants receive messages promptly • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant • Provide reporting to dealership management • Collect retail charges from the customer in cash, check or authorized charge account • Provide customers with the proper change and/or receipt • Properly process and document charge purchases according to the policies established by the Controller • Close all internal repair orders promptly and route to Billing Clerk for processing • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files What are the requirements for this job? • High School Diploma or Equivalent • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience • Ability to read, write, add, subtract, divide and comprehend written instructions and information • 6-12 months previous work experience (preferred) • Demonstrated customer service skills • Demonstrated communication and interpersonal skills • Previous industry experience (preferred)