Description: The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. The ideal candidate is detail-oriented, customer-driven, and thrives in a high-energy, service-focused environment. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane. Responsibilities The Classic Ford of Columbia Mobile Service Coordinator is a critical liaison between our customers and mobile service technicians. This role ensures seamless coordination of off-site vehicle maintenance and repair services by managing scheduling, dispatching, communication, and logistics. This position plays a key role in expanding the dealership's service reach by delivering a premium, convenient customer experience beyond the traditional service lane. Requirements Education & Experience: • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) • 2+ years of experience in service coordination, dispatching, or customer service • Automotive industry or dealership experience preferred Skills & Abilities: • Strong organizational and multitasking skills • Excellent verbal and written communication • Customer-focused mindset with strong interpersonal skills • Ability to problem-solve and adapt in a fast-paced environment • High attention to detail and accuracy Technical Proficiency: • Comfortable using scheduling and dispatch software • Proficient in Microsoft Office (Word, Excel, Outlook) • Experience with DMS/CRM systems (CDK) a plus • Familiarity with Ford systems or mobile service platforms is a plus Other Requirements: • Valid driver’s license and clean driving record • Ability to work on-site during standard dealership hours • Willingness to collaborate with technicians, advisors, and parts team • Positive attitude and team-first mentality