We are seeking an experienced Automotive Service Advisor with CDK experience to join our team. This role requires excellent communication skills and a strong customer service orientation to effectively coordinate service department operations and ensure customer satisfaction. Responsibilities • Greet and assist customers in the service department in a friendly and professional manner. • Schedule service appointments and manage work orders using CDK software. • Communicate vehicle repair needs to customers clearly and accurately. • Coordinate with technicians to ensure timely and quality service delivery. • Manage customer inquiries, complaints, and follow-ups with a focus on customer retention. • Maintain accurate records of service interactions and transactions. Requirements • Proven experience as a Service Advisor in the automotive industry. • Proficiency with CDK software or similar dealership management systems. • Strong interpersonal and communication skills. • Ability to handle multiple tasks and work in a fast-paced environment. • High school diploma or equivalent; additional technical or customer service training is a plus. Benefits • Competitive compensation package. • Opportunities for professional development and training. • Supportive and team-oriented work environment. • Employee discounts on vehicle purchases and services. About the Company We are a well-established dealership known for excellent customer service and a commitment to quality. Located in Wilkesboro, NC, we strive to provide a welcoming environment for both customers and employees alike, delivering trusted automotive solutions to our community.