Coggins Call Center | Assistant Business Development Manager Compensation: $40,000-$70,000+ per year (Base Salary + Performance Commission) Are you a high-performing automotive BDC professional who's ready to step into a leadership role? Coggins Auto Group is looking for an Assistant Business Development Manager to help lead our growing Call Center alongside our BDC Manager. This is a performance-based position where your success is tied to both your individual production and the overall success of the department. You'll play a key role in helping the team hit sales, appointment, customer satisfaction, and service growth goals while continuing to produce at a high level yourself. If you're competitive, process-driven, love coaching others, and thrive in a fast-paced environment, we want to meet you. What You'll Do • Work alongside the Business Development Manager to drive department performance and achieve monthly sales goals • Continue handling your own internet and phone leads while serving as a leader within the department • Assist with coaching, training, and developing BDC Representatives to improve appointment-setting and customer engagement • Provide support with objection handling, phone skills, and customer communication • Monitor lead follow-up, appointment quality, CRM activity, and customer satisfaction • Help ensure department processes and manufacturer standards are consistently followed • Track key performance metrics and identify opportunities for improvement • Support dealership sales growth through effective internet, phone, text, and email communication • Drive service business by managing customer databases, recall campaigns, maintenance reminders, service-due lists, and customer retention initiatives • Help execute outbound sales and service campaigns through calls, texts, and emails • Lead by example with professionalism, urgency, and accountability What We're Looking For • Previous automotive BDC experience required OR significant call center/appointment-setting experience • Proven ability to meet or exceed sales and appointment goals • Strong leadership qualities with a desire to coach and motivate others • Exceptional verbal and written communication skills • Highly organized and detail-oriented • Process-driven with excellent time management • Comfortable working in a fast-paced, goal-oriented environment • Proficient with CRM systems, Microsoft Excel, and other dealership technology • Positive attitude, strong work ethic, and a team-first mentality Compensation This position offers a competitive base salary plus performance-based commission, rewarding both: • Your individual production and performance • Overall department success and key performance metrics Expected annual earnings: $40,000-$70,000+ Benefits • Health, Dental & Vision Insurance • Paid Time Off • 401(k) with Company Match • Employee Vehicle Purchase Program • Ongoing Training & Career Development • Advancement Opportunities within Coggins Auto Group Join a Team That Drives Results At Coggins Auto Group, our Business Development Center is more than a call center, it's the engine that drives customer relationships, sales opportunities, and long-term retention. If you're ready to grow as a leader while continuing to produce at a high level, we'd love to hear from you. Apply today and help lead the future of the Coggins Auto Group.