The Opportunity Are you a master of hospitality with a passion for precision? South County Lexus is seeking a high-performing Service Advisor to join our elite service team. We don’t just fix cars; we provide a world-class guest experience that aligns with the Lexus "Covenant"—treating every customer like a guest in our own home. As the primary point of contact between our guests and our factory-trained technicians, you will be the face of our service department, ensuring every vehicle is maintained to the highest standards of safety and performance. Key Responsibilities • Consultative Service: Greet guests warmly, listen to their concerns, and provide expert recommendations for vehicle maintenance and repair. • Workflow Management: Coordinate with the Shop Foreman and Technicians to provide accurate cost estimates and timelines. • Guest Advocacy: Maintain transparent, proactive communication via phone, text, and email throughout the service process. • Quality Control: Conduct final inspections of repair orders and explain all work performed to the guest upon delivery. • Brand Excellence: Consistently achieve high Customer Service Index (CSI) scores and contribute to the dealership’s reputation for excellence. What You Bring to the Table • Experience: Minimum of 2 years in an automotive service advisory role. Experience with Lexus or Toyota systems (TIS/ADP/CDK) is a significant plus. • Communication: Exceptional verbal and written skills; the ability to translate "mechanic speak" into clear, benefit-driven language for guests. • The "Lexus Standard": A professional appearance and a "Guest First" mindset. • Reliability: A valid driver’s license with a clean driving record and the ability to work a flexible schedule, including Saturdays. Why South County Lexus? • Top-Tier Compensation: Competitive base plus a robust commission structure and performance bonuses. • Full Benefits: Medical, dental, vision, and 401(k) options. • Career Growth: Access to Lexus Certification programs and internal promotion opportunities. • Modern Facility: Work in a high-volume, state-of-the-art environment with a loyal South Orange County client base.