Job Title: Automotive Service BDC Representative Location: Rafferty Subaru – Newtown Square, PA Job Type: Full-Time Salary: Hourly Rate / Paid Weekly Company: Rafferty Subaru About Us: Rafferty Subaru has proudly served the Delaware County community for over 40 years, delivering exceptional Subaru service and customer care. As a family-owned dealership with a loyal customer base and a strong commitment to the Subaru Love Promise, we’re looking to grow our team with dedicated professionals who share our passion for excellence and integrity. We are currently seeking a reliable, customer-focused Automotive Service BDC Representative to join our award-winning Service Department. This is a great opportunity to build a long-term career with a trusted brand and a supportive team. Position Overview: As a Service BDC Representative, you’ll be the friendly voice behind our service department—answering calls, scheduling appointments, and assisting customers with service inquiries. You will play a key role in maintaining our outstanding customer satisfaction and ensuring a smooth and efficient service experience for every Subaru owner who contacts us. Key Responsibilities: • Manage a high volume of inbound and outbound calls and respond to customer inquiries in a timely, friendly manner • Schedule service appointments using Subaru’s dealer management systems • Confirm upcoming appointments and follow ups • Collaborate with service advisors, parts and managers to coordinate customer visits efficiently • Educate customers about recommended maintenance • Keep accurate records of customer communications and service interactions • Help maintain high levels of customer satisfaction and NPS scores Requirements: • Previous experience in a BDC, dealership, or customer service role preferred • Familiarity with automotive service or Subaru vehicles is a plus • Excellent phone and communication skills • Strong organizational skills and attention to detail • Comfortable working in a fast-paced, team-oriented environment • Proficiency with Microsoft Office is a plus • High school diploma or equivalent required What We Offer: • Competitive pay • Monthly Bonuses • Health, dental, and vision insurance • 401(k) with company match • Paid time off and holidays • Employee discounts on vehicles, parts, and service • Supportive team atmosphere with opportunities for growth • Subaru brand training and development Join the Rafferty Subaru Family: If you’re passionate about delivering excellent customer service and want to be part of a trusted and growing dealership, we’d love to hear from you.