Ross Downing Auto Group Service BDC Customer Care Representative Job Description: Ross Downing is seeking a dependable representative for our Business Development call center. This person will be the liaison between our company and its current/ potential customers. This role will highlight the continuation of customer satisfaction throughout our dealership. See below for details: Available shifts: (I) 7:30-4:30 (II) 8:00-5:00 (III)8:30-5:30 (IV)9:00-6:00 Part Time opportunities available as well* Responsibilities: · Answer customer care phone calls, emails, and internet inquiries. · Make outbound calls to create new business or maintain loyal business. · Set at minimum 20 appointments per day. · Keep records of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken. · Build customer relationships and advise customers on services. · Direct calls to appropriate individuals and departments. · Enter data through multiple software programs including XTime, DealerTrack, Vin Solutions, GM Global, Microsoft Teams, and warranty companies. · Meet daily and monthly goals (inbound & outbound calls, scheduling) · Learn, reference, and apply product knowledge information to assist customers. · Strategically assist in curating a schedule for Service Advisors. · Assist in obtaining and assigning loaner vehicles to customers for all Ross Downing Automotive facilities. · Complete multiple retention lists and manufacturer campaigns to maintain customer relationships. · Update customer records as needed. · Provide excellent customer experience. Preferred Qualifications: · Microsoft office proficient. · Ability to type 60 words per minute. · Ability to maintain professionalism through phone contact. · Customer Service background. · Strong communication skills. · Must be able to pass a background check. Starting Pay: $11-$12 per hour plus bonus opportunities.