Columbia Gorge Hotel & Spa POSITION DESCRIPTION Position Title: Supervisor Reports To: Rooms Division Manager Department: Housekeeping Date: May 2026 Position Summary: Responsible for the overall supervision and direction of all aspects of the Housekeeping department, including the cleanliness of guest rooms and keeping the standards high. Supervision Received: Supervision is received from the Rooms Division Manager. Essential Functions: • Prepares daily guestroom assignment for room attendants • Assists housekeeping and laundry staff in securing all supplies and tools necessary for the completion of their jobs. Order supplies as necessary • Maintains purchase order book and checkbook and completes a monthly purchase report • Performs beginning and end of month inventory of all guest supplies and linen. • Prepares daily guestroom reports and trace reports. Departure list goes to front desk • Prepares daily and weekly inspections of guestrooms to ensure standards are being met • Performs daily walk-through of public areas to ensure standards are being met. • Performs hiring, training, supervision, evaluations and termination of personnel • Maintains a high standard of excellence throughout the hotel • Maintains safety awareness throughout housekeeping department • Reports all potential safety hazards immediately • Maintains appearance of exterior and interior of building • Prepares and conducts timely and accurate performance reviews with staff • Assigns staff their duties, and inspects work for conformance to prescribed standards of cleanliness • Maintains proper inventory levels at all times • Ensures that supplies and equipment are issued to staff • Performs investigation of complaints regarding housekeeping service and equipment, and takes corrective action • Assists in the scheduling of housekeeping staff • Performs Laundry and Room Attendant duties as needed • Maintains and organizes lost and found. Ensures that all guests’ lost and found items are wrapped and mailed • Ensures effective communication between front desk and housekeeping for guest satisfaction • Performs inspection of linen rooms and room attendant carts • Prepares work orders for any problems in guest rooms, halls, or linen room. Maintains a current work order log book • Performs opening and closing duties in the housekeeping department • Represents the hotel in a positive and friendly manner at all times • Ensures that all guests are greeted • Complies with all policies and procedures set forth by the Employee Handbook. Secondary Functions: • Performs all other duties as assigned Qualifications: • Ability to work as part of a team • Ability to stand and/or walk for entire shift • Ability to work with a minimum of supervision • Ability to maintain a professional appearance at all times • Ability to communicate effectively • Ability to read and follow both verbal and written instructions • Ability to work well under pressure • Knowledge of chemicals and operation of industrial machines Working Conditions: This position requires the ability to perform those activities necessary to complete the essential functions of the job, either with or without reasonable accommodation. Walking: 40% Standing: 30% Sitting: 10% Bending: 10% Lifting: 10% / up to 50 lbs. 100%