Customer Service Representative As a Customer Service Representative at FastSigns Surprise, you will be responsible for all sales activities within the shop and serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders, following the process from start to finish, while providing exemplary customer service. RESPONSIBILITIES Greet walk-in customers and identifying customer needs and make recommendations Estimating projects from business cards, decals and banners to large scale projects such as monument signage and illuminated building signs Working with customers via email and phone for all stages of the projects Partnering and coordinating resources and vendors that need to be outsourced Answering phone calls Following up on company lead emails Process payments and invoices Communication with customers on order status and changes in the production schedule Maintains an attractive retail environment (clean, organized, and functional) QUALIFICATIONS High School Diploma or GED required Excellent customer service and people skills 2-3 years of retail experience, preferably in other sign or fabrication shops Must have strong organizational skills with a sense of urgency in a fast paced environment Experience working under pressure with multiple tasks/projects Proficient computer and internet skills, including Microsoft Office suite Strong verbal and written communication skills Basic math skills