Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detailed oriented with excellent follow-up? Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential. Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people. Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within. Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it. ESSENTIAL DUTIES: Act as a direct support to our team of Service Advisors in the following capacities: • Be the primary contact for our inbound phone calls • Act as a liaison to Service Advisor by obtaining client information and primary concerns • Assist in scheduling Service appointments • Communicate with clients on behalf of the Advisor during the service experience • Follow-up with clients after Service is complete to ensure exceptional experience Show capacity and interest in learning the following: • Consult with customers to understand their needs and provide recommended course of action • Arrange appropriate alternate transportation for clients • Generate repair orders and estimates • Thoroughly explain completed work and charges QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC. • High School graduate or GED • Exceptional Customer Service abilities • Must possess a valid driver’s license with a clean driving record and clean criminal history. • Detail oriented and excels in a fast-paced, results driven environment COMPENSATION: • Starting at $18/hour WORK SCHEDULE: 24-30 hours per week • Monday - Friday: • Monday 9am - 6pm • Tuesday - Friday 2pm - 6pm • Saturday's as needed • Fill in for vacation COMPANY BENEFITS: • Paid holidays (Full Time) • Paid time off (Full Time) • 401(k) with 50% company match of first 4% of contribution • Insurance – Medical, Dental, Vision (Full Time) • Team Member auto purchase, Parts & Service discount • Exceptional commitment to Team Member engagement • Strong Advancement and Career Development Opportunities • Culture of Coaching and Mentoring • Many long-tenured employees including five Team Members employed since day one – 18 years • Monthly Team Appreciation Day including Catered Lunch and Team Recognition