Store Manager – Multi-Unit Retail Operations (The UPS Store Network) Long Island & NYC Pay: Competitive, based on experience 11-Location, High-Performing Franchise Network We’re a top-performing network of 11 UPS Stores seeking a strong Store Manager who thrives in leadership, operations, team development, and customer experience. You’ll run the daily performance of a center while being supported by an Operations Manager, Unit Managers, and structured systems. This is a long-term career role with real advancement — not a typical retail job. Why This Opportunity Stands Out You’ll step into an organization with: • A dedicated support structure (Ops Manager + Unit Managers) • Strong training, coaching, and development programs • Clear operational standards, systems, and KPIs • Consistent mentorship and real visibility into multi-unit operations • Growth opportunities toward Unit Manager, Multi-Unit Leader, or specialty ops roles What You’ll Be Responsible For Leadership & Team Development • Coach, train, and mentor team members to hit performance goals • Build an accountable, engaged, high-energy culture • Participate in hiring, onboarding, and ongoing coaching Operational Excellence • Oversee shipping, packing, print, mailboxes, retail, notary, Amazon/Happy Returns • Maintain store standards, compliance, and cleanliness • Execute daily workflows and ensure smooth store operations Sales & Customer Experience • Drive upselling, engagement, and customer satisfaction • Improve key store metrics (ACT, A/G Ratio, Print Sales, Mailbox Renewals) • Ensure every customer receives a premium UPS Store experience Business & Performance Management • Analyze performance reports and implement improvements • Control labor, supplies, inventory, and operational costs • Set daily priorities and maintain strong store execution Who Thrives in This Role You may come from: • Retail management • Hospitality or service leadership • Logistics or shipping operations • Customer service leadership • Assistant manager or manager roles in fast-paced environments Ideal candidates are: • Strong communicators • Naturally great coaches • Confident decision-makers • KPI-driven • Positive, reliable, and customer-focused What We Offer • A structured, supported management environment • A high-performing, well-resourced network • Clear career path & opportunities for advancement • Training, coaching, and ongoing development • Competitive pay based on experience Ready to Lead With Us? If you’re a strong leader with operational discipline and you want to grow within a multi-unit environment, we’d love to connect. Apply today or message us to learn more.