Job Summary: The Genesis Customer Experience Specialist – Sales serves as the primary point of contact for Genesis clients throughout the sales journey—from initial inquiry to post-purchase follow-up. This role focuses on delivering an elevated, luxury-brand experience, offering concierge-level service, in-depth product knowledge, and personalized assistance to ensure an exceptional customer journey both in-store and online. Key Responsibilities: • Sales & Guest Experience • Greet all guests promptly, professionally, and with enthusiasm. • Provide an immersive Genesis brand experience through detailed vehicle presentations, test drives, and feature demonstrations. • Act as a trusted advisor to clients—listening to their needs, offering recommendations, and guiding them through the purchase or lease process. • Digital & Concierge Experience • Respond to online inquiries, texts, chats, and phone leads with speed and professionalism. • Schedule appointments, deliver digital walk-arounds, and offer virtual product demonstrations as needed. • Assist with Genesis concierge services such as at-home test drives, vehicle pickup/delivery, or digital paperwork coordination. • Client Relationship Management • Build long-term relationships through consistent communication, follow-ups, and check-ins. • Maintain detailed records in the CRM to track client preferences, interactions, and purchase timelines. • Support post-sale satisfaction by coordinating first service appointments, helping with tech setup, and facilitating delivery experiences. • Product Expertise • Stay current on Genesis product offerings, competitive models, and technology features. • Participate in ongoing brand and sales training to maintain a high level of product and process knowledge. • Confidently communicate vehicle features, benefits, and value propositions in a customer-focused way. • Team Collaboration • Work closely with sales managers, finance managers, and service advisors to ensure a seamless handoff and cohesive customer experience. • Provide feedback to management on customer insights and process improvements. Qualifications: Required: • Previous experience in luxury retail, automotive sales, or customer experience roles. • Strong communication and interpersonal skills, both verbal and written. • Tech-savvy with comfort using CRM systems, mobile devices, and virtual communication tools. Preferred: • Automotive sales or concierge experience, preferably in a luxury or premium brand setting. • Knowledge of the Genesis brand, or willingness to become a product expert quickly. • Bilingual a plus (based on market demographics). Key Traits: • Passion for delivering high-end customer experiences. • Polished, professional demeanor and appearance. • High emotional intelligence and attention to detail. • Driven, self-motivated, and results-oriented without being pushy. Compensation & Benefits: • Base salary plus commission/bonus structure • Health, dental, and vision insurance • Paid time off and employee discounts • Ongoing training and brand certification opportunities