Job Details: Job Location: GUARANTEE TRUST LIFE - Glenview, IL, Salary Range: Undisclosed, Company Overview   At Guarantee Trust Life Insurance Company (GTL), employees join a company with nearly 90 years of stability, purpose, and forward momentum. Founded in 1936 and headquartered in Glenview, Illinois, GTL blends timeless values—integrity, quality products, and personal service—with innovative life and health insurance solutions that help policyholders and distributors across the country.    Where You’ll Work   This position is required to work on-site in our Glenview, IL office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays – every Friday!   Role Overview  The Customer Service Representative handles incoming calls from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. The Customer Service Representative is also responsible for identifying and managing at-risk policies by proactively engaging policyholders, resolving concerns, and supporting policy retention initiatives. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.  Qualifications: Customer Service experience, call center preferred  High school diploma or equivalent, 1­-2 years of college preferred  Able to work independently and within a team  Excellent organizational and communication skills  High level of attention to detail plus ability to navigate within multiple systems  Experience with Microsoft Office Word Bilingual – Spanish a plus  Compensation & Benefits   Provided eligibility requirements are met employees will be eligible for the following benefits:   Medical   Health Savings Account (including employer contribution)   Dental   Vision   Dependent Care FSA   Basic Life Insurance (full premium paid by employer)   Voluntary Employee, Spouse and Child Life Insurance   Short-Term and Long-Term Disability   Paid Holidays   Paid time off including vacation, personal days, sick time and Summer / Flex Fridays   401(k), 401(k) Match and Profit-Sharing Retirement Plan   The pay range for this role is $26-$27 / hour. The pay range provided is not a guarantee of compensation. The range reflects potential pay for the job grade for this role at the time of this posting. Compensation will depend on several factors such as specific competencies, relevant education and experience, qualifications, and industry certifications. Compensation ranges are subject to change and may be higher or lower than the range described above.    Stay Connected with GTL   We invite you to learn more about Guarantee Trust Life by visiting:    Website   LinkedIn     EOE m/f/d/v