You're Not Just Answering Phones. You're Changing Lives. Every call that comes into Shegerian & Associates is someone reaching out for help — often scared, confused, and unsure if they have a case. You're the person who listens, evaluates, and gives them clarity. That's not an administrative job. That's advocacy from the first hello. We're California's premier plaintiff-side employment law firm, and we're looking for an Intake Specialist who brings equal parts heart and precision. What You'll Do • Be the first voice potential clients hear — conduct evaluations daily with empathy, professionalism, and sharp case instincts • Research claims, spot patterns, and draft concise internal memos that help attorneys move fast and decide smart • Keep the firm's CRM, documents, and calendars immaculate — the behind-the-scenes work that makes everything else possible • Collaborate across teams and step in where needed, including supporting new-hire training • The above duties are representative but not exhaustive What Makes You the One • You lead with warmth but think like an analyst. You can connect with anyone and evaluate everything critically • You can type, listen, and think on your feet all at once, keeping pace with a live conversation without missing a detail • Your organization is airtight and your follow through is automatic • You communicate clearly in writing and in person, across every kind of personality • You take feedback well and use it to keep improving, treating every note from a supervisor as a chance to sharpen your work • You stay sharp when priorities shift and the pace picks up • You're proficient in MS Word, Excel, and practice management software • Spanish fluency a strong plus Why Shegerian & Associates You won't find a more passionate, driven team. The work is meaningful, the standards are high, and the people around you will push you to be better. If you want a role where what you do every day actually matters — this is it. Requirements 1 year of customer service experience Benefits What We Offer: • Hourly pay: $26-$28 BOE • Workplace: Hybrid Industry-Leading Benefits: • Firm pays 100% of premiums for dental and vision • Firm pays 100% of all Silver-level medical plans • Firm contributes approximately 10% toward retirement (3% Safe Harbor + 7% Profit Sharing) • $500 annual FSA contribution • Time for Life: Accrual of 80 hours of PTO (additional 40 hours on 3rd anniversary), 40 hours sick pay, plus your birthday off as a fully paid day. If this sounds like the work you've been looking for, we'd love to hear from you. Apply below — we review applications promptly.