Role Summary Current below The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA operations with full P&L ownership. This role is about organization building, discipline, execution, and long-term growth, not just sales. The Country Head sets the culture, governance, and performance rhythm for the entire USA business. Suggested below The Country Head – USA is responsible for building, scaling, and leading Jyoti CNC’s USA business with full P&L ownership and end-to-end accountability across sales, applications, service, operations, and governance. This role is a builder-leader mandate: establish the organization, operating cadence, and discipline required to deliver profitable growth, installed-base monetization, and customer trust through world-class execution. Essential Functions & Key Responsibilities 1. Business & P&L Ownership Current • Own complete USA P&L: revenue, gross margin, cost, working capital • Define annual and quarterly business plans • Ensure pricing discipline and profitable growth • Drive service revenue and installed-base monetization Suggested (add FANUC “targets / budgets / cash flow / tracking”) • Own full USA P&L: revenue, margin, opex, working capital, cash flow • Build and execute annual/quarterly operating plan (growth, cost, capacity, coverage) • Enforce pricing/discount governance and profitable mix • Drive aftermarket/service growth (spares, service contracts, retrofits, uptime programs) • Establish performance tracking: plan vs actual, corrective actions, lessons learned 2. Organization Building & Leadership Current • Hire, develop, and lead Zone Heads and leadership team • Build strong Sales, Applications, Service, and Operations culture • Establish accountability, review cadence, and performance discipline • Ensure right talent, right cost, right productivity Suggested (add FANUC HR rigor + succession + compliance) • Build and lead the leadership team (Zone Heads + Tech Center + Service + Ops + Finance) • Create a high-performance culture: clarity of roles, accountability, cadence, standards • Own leadership development: coaching, performance planning, evaluation, succession planning • Ensure organizational design supports scale (territory coverage, service footprint, parts readiness) • Partner with global HR/legal to ensure compliance with employment requirements and company values 3. Sales & Market Strategy Current • Define go-to-market strategy (direct sales focus) • Drive territory expansion and key account penetration • Oversee funnel quality, forecasting accuracy, and conversion • Manage strategic customers and high-value negotiations Suggested (add FANUC “partners / integrators / proposal” where relevant) • Define GTM strategy (direct + strategic partners where needed) aligned to global goals • Drive territory expansion, vertical strategy, and key-account penetration • Run a disciplined commercial rhythm: pipeline health, conversion, forecast accuracy, deal governance • Own strategic negotiations and executive customer relationships • Strengthen proposal/application capability: right solution, right risk, right margin 4. Operations, Tech Centers & Service Excellence Current • Ensure strong coordination between Tech Centres and Central Warehouse • Drive machine uptime, service response, and customer satisfaction • Oversee inventory strategy, spares availability, and repair TAT • Reduce repeat failures and improve reliability perception Suggested (add FANUC “execution excellence / closeouts / lessons learned”) • Ensure seamless coordination across Tech Centers, central warehouse, and field service • Establish service operating standards: response time, first-time-fix, uptime, escalation protocol • Build parts strategy: critical spares, stocking policy, inventory turns, repair TAT, obsolescence control • Reduce repeat failures through structured root-cause, corrective actions, and reliability feedback loop • Track execution performance and implement lessons learned (install quality, handover, repeat issues) 5. Governance, Reporting & Representation Current • Establish weekly, monthly, quarterly performance reviews • Report performance transparently to global leadership • Ensure compliance with company processes and values • Act as face of company in USA market Suggested (add FANUC “alignment with global strategy / customer + employee engagement”) • Set the governance rhythm: weekly ops review, monthly business review, quarterly strategy review • Report performance transparently to global leadership with clear actions/owners/dates • Ensure adherence to Jyoti processes, ethics, and brand standards • Represent Jyoti CNC externally: customers, industry events, strategic partners • Drive employee engagement and customer satisfaction as explicit leadership outcomes 6) Performance Metrics (KPIs) Current • USA revenue growth vs plan • Gross margin and discount discipline • Forecast accuracy • Service revenue growth • Inventory turns and cash discipline • Team build-out, retention, productivity Suggested (add FANUC-style categories + execution KPIs) • Revenue vs plan (new machines + aftermarket) • Gross margin + discount compliance • Forecast accuracy (monthly + quarterly) • Installed-base monetization (service contracts / spares / retrofits) • Service execution: response time, first-time-fix, uptime, repeat-failure reduction • Working capital: inventory turns, AR/DSO, cash flow • People: leadership team build-out, retention, capability development, engagement Requirements Qualifications & Experience Current • Bachelor’s in Engineering or Business (MBA preferred) • 18–25+ years CNC machine tools / capital equipment • Proven scaling USA organizations • Strong commercial, operational, leadership capability • Discipline, clarity, accountability leadership style Suggested (blend FANUC “cross-functional leadership / complexity”) • Bachelor’s in Engineering/Business (MBA preferred) • 15–25+ years in CNC machine tools / capital equipment / industrial technology • Proven success leading cross-functional functions (sales, applications, service, operations, finance) • Demonstrated experience building/scaling a region or country organization • Strong executive communication, operating cadence discipline, and customer-facing leadership Work Environment & Physical Demands Frequent exposure to tech center, warehouse, and customer manufacturing environments with hazards such as noise, electricity, chemicals/coolants, heavy equipment, and automated/manual machinery. Physical demands include frequent travel, standing/walking on shop floors, occasional bending and lifting/carrying materials, and periodic extended hours to support escalations, key installs, and business-critical deadlines.