• Monitor multiple communication channels including radios, phones, and surveillance systems to maintain situational awareness • Monitor officer activity, respond to any officer report, monitor tours, check points, and incident reports • Receive, document, and dispatch incidents, service calls, and emergency notifications promptly and accurately • Coordinate with field officers, emergency responders, and management to relay critical information • Maintain detailed records of communications and incident reports in the system • Utilize computerized dispatch and surveillance software effectively • Respond to alarms and coordinate emergency response protocols • Conduct routine checks of communication equipment and report malfunctions • Provide exceptional customer service via telephone and radio communications • Maintain confidentiality and professionalism at all times Requirements • High school diploma or equivalent required • Previous experience in dispatch, communications, or security operations preferred • Proficient computer and multi-tasking skills • Strong verbal communication and active listening skills • Ability to remain calm and focused in high-pressure or emergency situations • Detail-oriented with strong organizational abilities • Availability to work various shifts including nights, weekends, and holidays • Ability to work effectively as part of a team and independently