Job Description Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong. Job Summary Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates required. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM Key Responsibilities • Provides exceptional customer service during all exchanges with patients and other callers. • Enters new patients into the electronic medical record (EMR) completely and accurately. • Confirms or updates existing patient demographic information completely and accurately. • Schedules medical patient appointments and routes dental patient appointment inquiries appropriately. • Ensures provider schedules are filled according to clinic guidelines. • Trouble shoots medical calls and routes accordingly. Skills • Ability to work and function independently and within a team. • Strong interpersonal skills and the ability to work effectively with people of all backgrounds • knowledge of computer software such as Microsoft Office Software • Able to perform proficiently on current practice management system and/or electronic medical records. Required Qualifications • High School diploma or equivalent is required. • Bilingual ability (Spanish/English or Marshallese/English) is required. Preferred Qualifications • Some customer service or call center experience preferred. • Experience with electronic medical records is a plus. Why Join Community Clinic? • Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community! • Excellent Benefits Package including: • Health, Vision, Dental and Life Insurance • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!) • Paid Time Off and 10 Annual Paid Holidays • Employee Discounts for Care Monday - Friday 8:00 AM - 5:00 PM 40 - Hours