Assistant Front Office Manager Marriott Long Island | Uniondale, NY Full-Time | On-Site MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE/MARRIOTT EXPERIENCE HIGHLY PREFERRED Marriott Long Island is seeking a hands-on Assistant Front Office Manager who leads by example, develops associates, and keeps a busy front desk running smoothly. This role supports the Front Office Manager in delivering an exceptional guest experience at our 619-room, full-service hotel, serving business travelers, airline crews, groups, and leisure guests. What You’ll Do • Lead daily front office operations, including arrivals, departures, room assignments, billing, and shift transitions. • Maintain a visible presence in the lobby and at the front desk, supporting associates during peak periods. • Coach front desk associates on service standards, accuracy, professionalism, and guest recovery. • Resolve guest concerns promptly, follow through on commitments, and escalate issues appropriately. • Coordinate airline crew and group arrivals, departures, and special requirements. • Partner with Housekeeping and Engineering to manage room readiness, maintenance needs, and guest requests. • Support scheduling, staffing coverage, onboarding, training, and associate accountability. • Monitor Marriott guest feedback and help turn recurring concerns into measurable improvements. • Ensure accurate cash handling, payment processing, billing, and operational records. • Serve as Manager on Duty as assigned and support hotel safety and emergency procedures. What You Bring • At least two years of hotel front office experience, including supervisory or leadership responsibilities. • Marriott experience strongly preferred; full-service hotel experience highly desirable. • Working knowledge of hotel property management systems; familiarity with Marriott systems preferred. • Strong judgment, organization, communication, and guest service skills. • The ability to manage competing priorities calmly in a high-volume environment. • A hands-on leadership approach and willingness to coach, support, and hold associates accountable. • Experience with airline crew business, group operations, or a union environment is a plus. • Availability to work varied shifts, including evenings, weekends, and holidays. Apply Submit your resume highlighting your front office leadership experience, Marriott background, and experience managing high-volume hotel operations. Marriott Long Island is an equal opportunity employer.