Position Summary Autonomous Vehicle - Fleet Manager (Miami, FL) The Fleet Manager ("FM") is responsible for managing a team of autonomous vehicle service technicians, and delivering an exceptional client experience. The ideal candidate will be both a leader and a team builder, capable of getting the best results out of employees while handling all HR responsibilities associated with team management. Compensation: Competitive Salary Pay - Paid weekly, every Friday! Salary range - $115,000-125,000 plus annual performance-based incentive bonus Shift: Monday-Friday 6:00am-2:30pm, must be flexible with schedule and willing to work weekends occasionally depending on client demand The benefits of belonging – what’s in it for you? • Full benefits within 30 days • Medical, dental, vision, prescription drug coverage, life insurance, disability insurance • 401(k) match program • Paid vacation, holidays, and sick time • Commitment to your safety through boot and prescription safety glasses reimbursement • Career and learning development with an extensive training program through our Amerit University • Employee referral program, up to $500 bonus • ASE certification program with fee reimbursement and bonus • Employee recognition platform that includes opportunities to redeem points for merchandise • Employee Assistance Program (EAP) • 24/7 nurse triage line • Employee discounts on cell phone service and entertainment tickets • Employee resource groups (ERGs) that foster inclusion Essential Duties & Responsibilities • Safety & Compliance: Focus first on safety, health, environmental compliance, and quality of work. Ensure all HazReps and compliance audits are complete in the Market Area. Minimize spills and quality of work events. • Team Management & HR Responsibilities: Manage a team of service technicians, including hiring, performance management, scheduling, and professional development. Ensure all HR policies and procedures are followed. • Technician Development: Develop and train technicians as well as continuously improve personal leadership and technical skills. Foster a learning environment that promotes skill growth and professional development. • Workload Management: Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime. • Problem-Solving & Issue Resolution: Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service. • Process & Inventory Management: Ensure processes are defined and followed within the team, including inventory management and on-time parts procurement. • Billability & P&L Responsibility: Accountable for billability (technician utilization) targets, including meeting minimal billable hours requirements to satisfy P&L targets. • Repair Order (RO) Management: Ensure incoming ROs are received, scheduled, completed, and closed according to client and business needs. • Executive Presence: Serve as an escalation point for disputes and customer service issues. Conduct root cause analyses for disputes and provide resolutions to customers with clear communication. • Cross-Functional Leadership & Collaboration: Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders. Collaborate with 3rd parties to ensure service excellence. Key Competencies and Minimum Education • Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement. • Proven ability to build and lead a strong team in a fast-paced, technology-driven environment. • Strong desire to empower team members and guide them toward positive business outcomes. • Excellent communication skills with the ability to influence, persuade, and drive action. • A collaborative management style with a strong customer service orientation. • Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary. • Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery. • Ability to interpret data, drive KPIs, and identify opportunities for improvement. • Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model. If you are a proactive leader with a passion for fleet management, team development, and cutting-edge vehicle technology, we encourage you to apply!