Overview We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills. Responsibilities • Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care • Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales) • Accurately document customer interactions and maintain CRM (Salesforce.com) records • Follow up with customers to ensure satisfaction and build loyalty • Collaborate with internal teams to resolve complex service requests • Process Purchase Orders, build Invoices, coordinate product sample requests • Proactively engage existing customers to understand their needs and recommend solutions • Promote and upsell relevant products or services to meet customer needs and achieve sales targets • Generate quotes, process orders, and follow up on sales opportunities • Support marketing campaigns by following up on inbound leads and converting interest into sales • Meet or exceed monthly sales and customer satisfaction goals Qualifications • High school diploma or equivalent (minimum) • Previous experience in customer service, inside sales, or a related role • Strong interpersonal and communication skills • Proven ability to handle objections and close sales • Familiarity with CRM systems (e.g., Salesforce) • Excellent organizational skills and attention to detail • Comfortable working in a goal-driven environment Pay Range: $20/ hour - $25 / hour