Overview The Clinic Clerk is responsible for efficient and courteous registration, transfer and discharge of patients within established policies and procedures; thoroughly compiles and types medical information for patients' records and statistical reports and maintains current and accurate patient account receivables. Responsibilities • Greets patients courteously, determines their needs, and offers assistance. • Registers patient by performing necessary procedures, such as, preparation of records, reports, notices, service charge slips, and payor information. • Interviews patients, relatives, or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor. • May assist self-pay patients in making suitable arrangements for balances due beyond initial deposits or third-party payments. • Answers inquiries to patient accounts and advises patient on insurance benefits. • Receives all payments and deposits, issues receipts for all monies received and otherwise makes proper accounting for all funds received. • Posts charges daily to proper patient accounts. • Posts payments to accounts daily. • Bills patients routinely within established policies and procedures. • Determines billing methods for third-party payor. • Maintains required registers for Medicare, Medicaid and others as required. • Contacts insurance carriers/agencies to obtain precertification of ancillary, admission and surgical procedures. • May transport patients in wheelchairs. • Operates various office equipment to include copiers, fax machines and other equipment as assigned. • Maintains income register and report of adjustments to accounts receivable. • Operates communication systems, placing and answering telephone calls, paging or contacting staff and maintaining appropriate records. • Keeps a record of all incoming toll-charge calls. • May serve as general receptionist for clinic, supplying nontechnical information regarding the clinic or refers questions to proper person. • May give general information concerning a patient's condition or status under guidelines furnished by nursing or other appropriate personnel. • May make and maintain appointment schedules for Clinic Physicians. • May secure required signatures on reports and records relative to release of information, according to policies of the clinic. • May assist physicians and nursing personnel as required. • Contacts patients, physicians, or others for information necessary to properly complete insurance or other type billings. • Types memos, correspondence, billing forms, etc., as needed. • Maintains sufficient files according to established procedures for an efficient operation of the Business Office/Clinic including patient charts. • Compiles periodic and statistical reports and other data as directed. • Maintains log of patient charts issued and missing charts. • Maintains work area in a clean and safe manner. • Performs other related duties as assigned. Qualifications Education • High School Diploma or GED equivalent (preferably with commercial courses, e.g., filing, office methods, business english). Experience • Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities. Required Skills, Knowledge & Abilities • Must possess basic computer skills in Word and Excel. • Knowledgeable of medical terminology, CPT coding and ICD9 coding. • Must type 60 words per minute accurately. • Must operate various office machines. • Must possess general knowledge of clerical and business procedures. • Must be well organized and function well under stressful conditions.