The position of Retail Associate is of great significance to Valley Wide Cooperative. A person in this position is accountable for all billing and payment related functions, along with a strong customer service emphasis. Retail Clerks are required to perform all required tasks with the utmost concentration and dedication. Retail Clerks must be well versed in the standard operating procedures of the company. Job Summary: These are the basic requirements of the position and must be performed competently. • Obtained Tier II training. • Acknowledge all customers, employees, and vendors. • Assist customers with all transactions for the purchase or returns of goods and services. • Clean, organize and stock shelves in a timely manner. • Answer multiple phone lines. • Assist other employees. • Other duties as assigned. ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES: • High School diploma or GED preferred. • Previous customer service experience preferred. • Must be willing to become propane certified upon hire. • Acknowledge all customers, employees and vendors in a friendly and appropriate manner. • Ability to multitask and determine order of need and task priority based on level of importance. • Ability to communicate using proper telephone etiquette with customers, other employees, and vendors. • Must have a strong team player focus in all interactions. • Ability to properly handle money, give change and record multiple transactions efficiently and accurately. • Must exhibit professional and positive image. IMPORTANT INFORMATION: The following three sections on physical requirements, environmental factors, and typical manner of accomplishing essential job functions, describes the anticipated typical means of accomplishing the essential functions of the job. PHYSICAL REQUIREMENTS: In an average day, the employee may be required to: Activity Not Required Occasionally (1%-33%) Frequently (34%-66%) Continuously (67%-100%) Bend X Jump X Squat X Kneel X Climb/Balance X Push/Pull X Reach above shoulder level X Lift from high / low position X Explain: Physical requirements dependent upon nature of the duty being performed. Not Required Simple grasping (Ex: Writing) Pushing / Pulling Fine manipulation (Ex: typing) Repetitive use of hands: X X Speech Vision Touch Smell Hearing Sensory requirements: X X X X X TYPICAL MANNER OF ACCOMPLISHING ESSENTIAL FUNCTIONS: Average work hours per day: 7 Shift: Varied The job allows the employee to vary physical position or activity for comfort: Variable related to daily assignment. In a normal workday, the employee may be required to: Sit: Percentage of time: 85% Stand: Percentage of time: 10% Walk: Percentage of time: 5% Combination Standing and Walking: Percentage of time: 100% Average weight to be lifted Not required Occasionally 1% - 33% Frequently 34% - 66% Continuously 67%-100% Up to 10 lbs X 11 to 25 lbs X 26 to 35 lbs X 36 to 50 lbs X 51 to 100 lbs X Explain: ENVIRONMENTAL FACTORS • Outside: 30% Inside: 70% • Temperature: Normal • Humidity: Normal • Atmosphere Conditions: Normal • Hazards: Propane, Gasoline