Retail Key Holder Who we are: At Shinola, we make beautiful, enduring, handcrafted goods that are built to be lived in, worn out, and well loved.  Our thoughtful craftsmanship, timeless design and spirited stories inspire our customers to live well, with confidence & joy—in a style that is uniquely their own!  Because we are a growing and evolving company, each employee is a key stakeholder, making decisions every day that directly impact our overall vision and direction. At Shinola, you will have the opportunity to make a significant contribution at the start of what we believe will become an iconic American brand. • Founded in 2011, we are a Detroit based luxury design brand committed to crafting products that are built to last • We are committed to creating high-quality manufacturing jobs while operating the first at-scale watch factory in the US in 50 years • In addition to luxury timepieces, our team of artisans' handcraft premium leather goods, jewelry, and more – celebrating thoughtful design and the beauty of industry through every product we make • Our retail locations allow us to showcase our commitment to quality, manufacturing, and design by connecting our guests to products in store What you will do: • Guest Experience • Exceed revenue targets and build relationships by providing consistent guest experience to each guest exhibiting hospitality in every interaction while executing the following Brand Experience standards: A Warm Welcome, Creating a Connection, Product Love and Community Building. Execute in-person and virtual shopping appointments. • Participate in monthly product knowledge, operational and guest service training. • Facilitate guests' repairs. • Experience Leader • Leads experience standards in our stores and ensures consistency with each guest experience with the brand through coaching and developing based on development levels. • Leverages KPIs to motivate team and drive performance. • Customer Relationship Management • Utilize Endear to maintain customer relationships through in depth information capture and maintain detailed client profiles • Execute brand outreach strategies as communicated via bolt to drive connection and revenue. • Maintain a proactive selling culture that focuses on building long term relationships in relation to the company’s brand values. • Human Resources • Utilize the company’s outlined development tools to understand and recognize development levels of store team members to create an environment of consistent improvement and growth. • Supports the Store Manager with coaching, developing and conflict resolution with all members of the team • Supports store operations by enforcing company programs, initiatives, policies, and procedures • Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within • Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within • Operations • Control expenses • Complete tasks in a timely manner • Adhere to company Loss Prevention standards to maintain the integrity of the sales floor and product. • Adhere to company shipping and handling guidelines to successfully conduct product transfers, liquidations and RTV’s. • Monitor and manage store supply levels and budget to ensure the store is running optimally and stocked properly. • Manage visual merchandising standards and practices ensuring that the store and product displays are in line with company guidelines. Qualifications • High School Diploma • 1+ years of specialty retail leadership • Strong organizational skills • Strong written & verbal communication skills • Positive, optimistic, team player • Excellent at relationship building/networking experience • Critical thinker • Must be 18+ yrs old Sampling of Total Rewards Program: • Compensation type: hourly • Compensation: Compensation can be negotiated based on previous experience & qualifications. • Starting at $20.25 - $22.50 per hour • Bonus eligibility: • Potential monthly bonus based on store financial performance. • Employee hiring referral bonus • Paid Time-off: (for FT status team members only) • Paid Corporate Holidays • Paid Vacation days (accrued) • Paid Float days • Benefits: • Medical, dental & vision (for FT and PT Reg status team members only) • 401k with company match • Employee assistance program (EAP) • Pet Insurance • Merchandise discounts • Complimentary employee watch At Shinola, we are committed to growing and empowering an inclusive community within our company and industry. Therefore, we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Shinola encourages everyone to apply for our available positions, even if they do not necessarily check every box on the job description. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned. This job description does not constitute a contract of employment and Shinola may exercise its employment-at-will rights at any time. Note: Shinola is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and not applicant will be penalized because of such a request. Salary range: $20.25—$22.50 USD