The Office Manager Assistant (OMA) supports the Office Manager (Practice Leader) in the day-to-day administrative and operational functions of a single dental practice. This role focuses on execution, coordination, documentation, and frontline support to ensure smooth operations, accurate records, and a positive patient and team experience. The OMA does not hold final decision-making authority and operates under the direction of the Office Manager. Key Responsibilities Administrative & Operational Support • Support daily front-office operations, including scheduling, patient intake, insurance verification, billing coordination, and collections. • Assist with maintaining accurate patient, insurance, and financial records in practice management systems. • Support End-of-Day closeout processes, including documentation uploads and verification. • Assist with supply ordering, tracking deliveries, and escalating issues to the Office Manager. Team & Office Support • Serve as a frontline support resource for front-office staff. • Assist with onboarding tasks for new hires, including system access, training coordination, and documentation. • Support team scheduling and timekeeping processes as directed by the Office Manager. • Maintain professionalism, confidentiality, and adherence to practice policies. Patient Experience • Support patient communication related to scheduling, treatment coordination, insurance questions, and billing. • Assist with recalls, reactivation efforts, and patient follow-ups. • Escalate complex or sensitive patient concerns to the Office Manager. Compliance & Documentation • Follow HIPAA, OSHA, and company policies in all administrative activities. • Assist with maintaining licensure and compliance documentation. • Support audit preparation and documentation requests as directed. Financial & RCM Support • Assist with insurance eligibility verification, claim preparation support, and payment posting coordination. • Monitor assigned account follow-ups and escalate aged or complex items to leadership. • Support revenue meetings and reporting preparation as needed. Qualifications • 1–3 years of experience in a dental or medical office environment preferred. • Strong organizational and administrative skills. • Proficiency with dental practice management software and Microsoft Office. • Ability to multitask and work effectively in a fast-paced environment. • Professional communication skills and strong attention to detail.