***This position is located at 126 Memorial Parkway in Niagara Falls** Job purpose As a Warehouse Dock Coordinator, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, entering inbound/outbound data into Customer’s ERP System, removing glad lock from airline, ensuring seal is applied to the trailer and other assignments as requested. Duties and responsibilities • Provide exceptional customer service • Manage and check-in drivers efficiently and effectively • Obtain and maintain necessary records and track items such as inbounds, outbounds, BOLs, packing slips, schedules and orders • Perform data entry into Customer’s ERP System • Daily communication via telephone calls and emails to internal departments • Prioritize and multi-task client requests on a daily basis • Obtain and evaluate all relevant information to handle inquiries and complaints • Respond in a prompt and courteous manner to client requests • Manage yard and door traffic • Update arrival and departure times in Vision schedule • Secure trailers (inbounds/outbounds) • Remove glad lock from airline • Ensure the seal is applied to the trailer • Manage shipped paperwork and prepare for shipment to HQ • Follow all safety procedures and SOPs • Perform all other duties as assigned Qualifications • High School Diploma or GED required • Customer service experience • Excellent verbal and written communication skills • Ability to multi-task • Problem analysis and problem-solving • Attention to detail and accuracy • Initiative • Basic PC skills and MS Office Suite (Excel, Word, Outlook) • Ability to work in fast-paced environment, independently and with team Safety Requirements • Must wear safety boots/shoes. • Must wear safety vest. Physical requirements • Must be able to lift up to 50 lbs. Direct reports None Monday-Friday, 8:00am-4:30pm