Overview Position: Patient Service Specialist Location:257 S Fair Oaks Ave Suite 120, Pasadena, CA 91105 Type of Employment: Full-time Schedule: Weekdays, Clinic Hours Compensation: $24.00 - $30.00/hour - based on experience When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room. Why Join Us: (benefits for full-time at 32+ hours/week) • Start Strong: Our mentorship and orientation programs ensure a successful transition • Recharge & Refresh: Generous PTO to maintain a healthy work-life balance • Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings • Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance. Check out the video below for additional insight into the work of our Patient Service Specialists! Responsibilities • Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out • Schedule patient appointments in person and via phone • Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications Qualifications Minimum: • High School Diploma or GED • 1 Year of Medical Office Experience Preferred: • Bilingual (English/Spanish Speaking) • Insurance Verification Experience • 1 Year of Front Desk Experience Additional Data Go Anywhere with Us! 1900 centers in 39 states offering internal movement Equal Opportunity Employer/including Disabled/Veterans