WHO WE ARE KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We, more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics - are dedicated to making complexity simple. One of KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions. WHAT YOU GET TO DO This position is operating out of the Santa Fe Springs, CA area. The ideal candidate will be based in this area to ensure proximity to key service areas. • Be a team member and provide first-class maintenance and support to our customers on operation and maintenance of automated storage and retrieval systems and storage and picking systems installed at our customer’s locations • Demonstrate proven experience dealing with electro-mechanical faults and failures and understand the importance of providing preventative maintenance services as part of a resident service and support system • Provide 24-hour maintenance support to customers or according to customer schedule • In conjunction with the customer’s on-site maintenance department, provide efficient response to Customer, following a first-time right policy • Participate in site-related meetings as and when required, with both the Customer and KNAPP • Provide emergency breakdown and maintenance support • Create strong effective working relationships with customers and their operational agents to enable KNAPP to provide a first-class service • Achieve performance standards for output, speed of response and quality of repair and workmanship • Provide maintenance support on other issues, including installed system Essential Skills and Functions: • Mechanical strip-down/re-assembly, basic field wiring, machine calibration and system testing • Ability to work within an assigned timeframe to complete reactive repairs • Interaction with on-site management, keeping them informed of repair and maintenance progression and addressing their concerns in a professional manner • Hands-on ownership of issues to achieve a quick time resolution • Ability to interpret and work with electrical circuit diagrams • Appreciation of health & safety considerations as related to given tasks and ability to carry out risk assessments successfully • Mechanical aptitude, including the ability to read assembly drawings • Operation of hand tools and ability to assemble parts onto equipment • Ability to follow set up instructions, assembly drawings and check lists • Attention to detail and exceptional follow-up skills • Excellent customer service skills with both internal and external customers • Superior communication skills • Computer literate with basic Microsoft Office skills • Willingness to learn and adapt to changing role requirements • Appreciation of cultural diversity Primary Responsibilities: • Maintain quality of service by ensuring good quality communication with both customers and KNAPP • Ensure that reports are well written and legible • Implement site quality procedures, safety procedures, and any statutory procedures • Hold regular meetings with the Maintenance Operations Manager to discuss activities and progress • Provide maintenance service support, including to the installed system • Ensure that all spares usage issues are logged accurately and timely with the customer and KNAPP spare parts team • Ensure that supplied tools and equipment are well cared for and are always in a presentable/usable condition • Be flexible and use skills and aptitudes to the best of your abilities • Ensure that all timesheets and documentation are correct and legible, reflect accurate job numbers, and are presented to KNAPP supervisor on a weekly basis for sign off • Willing to travel as and where required or requested • Train customer’s maintenance team WHAT YOU HAVE • Minimum 6 years’ experience in a relevant industry or service • Valid driving license • Ability to communicate clearly verbally and in writing • Proven track record working independently and on customers sites Working Conditions and Environment: • Overtime as required by work • Travel is required • Passport or ability to obtain passport • Professional etiquette is required at all times • Physical requirements may include: • sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading WHAT YOU WILL GET • Industry competitive compensation • Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! • 401k with employer match and no vesting! • Paid Vacation & Holidays • Paid Parental Leave • Subsidized child-care • Tuition Reimbursement • Pet Insurance • Corporate Social Responsibility including recycling, sustainability, and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”