The Maintenance Control Specialist personnel should have excellent communication and troubleshooting/problem-solving skills along with a friendly attitude with the ability to work in a team environment. These specialists should also have aircraft maintenance experience to provide the necessary support. The specialist will be responsible for answering customer calls, providing a solution, or properly escalating the solution to appropriate individuals. Once the issue is identified, all correspondence is to be handled in a tracking system. Specialists in this group typically handle straightforward and simple problems (i.e.: answering customer questions, troubleshooting program/data issues, maintaining data quality, and communicating with customers, documenting customer business process, assistance with navigating around application menus, etc.). Personnel at this level have a general understanding of the product or service and aim to handle 70%-80% of user problems before escalating the issue to a higher level The position may be located on site at the customer’s GOC. It requires effective communication, active listening, adaptability, timeliness, and professionalism. Responsibilities: • Provide subject matter expertise in matters related to airline or military operations, with emphasis on aircraft maintenance and engineering processes and procedures. • Work with internal teams to develop tools and processes to support customer projects. • Serve as a liaison with customers to understand customer expectations in order to communicate these expectations clearly to TT personnel. • Provide SME-level internal QA review of TT work output prior to transmission to the customer. • Take incoming calls from the customer workstreams related to IFS Maintenix issues. Log helpdesk ticket for tracking and final solution once resolved. • Identify efficiencies gains and provide recommendations to department manager • Act as Liaison between customer issue and IFS Maintenix related sales force tickets. • Perform data clean up or entry on known items that need to be migrated after go-live. • Review and test Maintenix software upgrade procedures for version/patch upgrades. Coordinate changes with customer workstreams. Position Requirements Formal Education & Certifications • BS in an aerospace-related field strongly preferred • Airframe & Powerplant Mechanic (A&P) preferred • Significant professional experience may be substituted for the educational requirement Knowledge and Experience • 10+ years of experience working in the commercial airline industry or active duty military strongly preferred • 5+ years of management experience preferred • 2+ years working in Maintenance Control preferred • Working knowledge of MSG-3 and reliability centered maintenance principles desired • Working knowledge of aerospace maintenance software solutions desired • Working knowledge of Microsoft Office software required Personal Attributes • Exceptional interpersonal skills, with ability to present complex data in user-friendly language • Proven analytical and problem-solving abilities • Ability to effectively prioritize and execute tasks in a high-pressure environment • Ability to conduct research into data, process or software issues as required • Highly self-motivated and directed • Excellent attention to detail • Team-oriented and skilled in working within a collaborative environment Personal Attributes • Exceptional interpersonal skills, with a focus on listening and questioning skills • Excellent communication skills with customers, the team and management. • Elevated sense of urgency and criticality of situations. • Solid relationship management and performance management skills • Strong customer service orientation • Proven analytical and problem-solving abilities • Ability to effectively prioritize and execute tasks in a high-pressure environment • Good written, oral, and interpersonal communication skills • Ability to conduct research into data, process or software issues as required • Ability to present ideas in a business-friendly and user-friendly language • Highly self-motivated and directed • Keen attention to detail • Team-oriented and skilled in working within a collaborative environment • Must be willing and able to pass a background investigation and drug screening Work Conditions • Some travel may be required • Sitting for extended periods of time • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components Tsunami Tsolutions offers a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage; a 401(k) with company match; paid time off and holidays; and life and disability insurance. Additional options include an HSA-compatible medical plan with fully company-paid premiums, vision coverage at no additional cost when enrolled in a medical plan, and voluntary benefits such as pet insurance, supplemental life, accident, critical illness, and hospital indemnity coverage. Benefits are subject to eligibility requirements and plan terms.