The HVAC Service Supervisor leads the Rowbel Services field service team, making sure every call is handled safely, correctly the first time and to a high customer standard. Team leadership and technician development • Supervise, coach and support a team of HVAC service technicians and apprentices. • Assist with recruiting, interviewing, hiring and onboarding new technicians. • Provide hands-on technical guidance and help troubleshoot difficult diagnostic calls in the field or by phone. • Conduct ride-alongs and skills assessments to identify training needs. • Organize ongoing training on new equipment, refrigerants (including A2L handling), controls and company procedures. • Set clear performance expectations, give regular feedback and conduct performance reviews. • Address attendance, conduct and performance issues promptly and fairly, following company policy. • Build a positive, accountable team culture and help retain skilled technicians. Field operations, scheduling and quality control • Work with dispatch to schedule and prioritize service calls, maintenance visits and emergency calls. • Match technicians to jobs based on skill level, location and workload. • Manage the on-call rotation and after-hours coverage. • Monitor daily job progress and adjust schedules when calls run long or emergencies come in. • Perform quality-control inspections on completed work and follow up on callbacks. • Review callback trends and correct root causes through training or process changes. • Review service tickets, notes, photos and invoices for accuracy and completeness. • Make sure work meets manufacturer specifications, company standards and local codes. • Oversee company vehicles, tools and test equipment, making sure they are maintained and calibrated. Customer service and sales support • Serve as the escalation point for customer complaints, concerns and warranty issues. • Visit job sites when needed to resolve problems and restore customer confidence. • Make sure technicians communicate clearly, explain findings and present repair options honestly. • Support the growth of maintenance agreements and service plans. • Pass qualified replacement and upgrade leads to the sales team. • Review and approve quotes, pricing exceptions and warranty claims within authority limits. • Build working relationships with key commercial and property-management accounts. Safety, compliance, inventory and reporting Safety and compliance • Enforce company safety policies and OSHA requirements on every job. • Lead regular safety meetings and toolbox talks. • Make sure technicians use proper PPE, ladder safety, lockout/tagout and electrical safety practices. • Ensure refrigerant handling, recovery and record-keeping follow EPA Section 608 rules. • Track technician licenses and certifications and keep them current. • Investigate and report accidents, injuries, near misses and vehicle incidents. Inventory and purchasing • Oversee truck stock and warehouse inventory to reduce extra trips to the supply house. • Approve parts and equipment purchases within budget. • Coordinate with suppliers and distributors on availability, backorders and returns. Reporting and performance • Track key numbers such as calls completed, first-time fix rate, callbacks, revenue per technician, overtime and customer reviews. • Report service department results to management on a regular schedule. • Help set department goals and budgets, and recommend process improvements. • Approve technician time sheets and review labor hours against jobs. Compensation range: $70,000-$80,000/year