What Drives Success Position SummaryThe National Account Program Specialist is an operations-focused role designed to improve seller productivity and strengthen the National Accounts operating system. Working closely with National Account Managers, Sales Leadership, and cross-functional partners, this role supports reporting, CRM administration, process governance, pricing support, and business operations to ensure consistent execution and scalable growth across National Accounts programs. Key Responsibilities:• Reporting & Analytics: Develop, maintain, and distribute recurring sales, customer, and operational reports. Support business reviews, dashboard management, KPI tracking, and ad hoc reporting requests.• CRM Administration: Maintain customer records, account hierarchies, contacts, opportunities, and program data. Ensure CRM data integrity and adherence to governance standards.• Process Governance: Document and maintain standard operating procedures, support process improvements, and drive consistency across National Accounts workflows.• Pricing Support: Coordinate pricing submissions, documentation, implementation, requests for proposals, activities, and ongoing maintenance to ensure accuracy and compliance.• Operational Coordination: Support project tracking, internal communications, meeting preparation, and cross-functional coordination activities.• Business Support: Partner with Strategic Account Managers and Sales Leadership to improve visibility, productivity, and execution discipline across the organization. What We Are Looking For • Bachelor's Degree preferred (or equivalent professional experience).• Minimum of 2-4 years of experience in sales operations, business support, account administration, customer support, or related business functions.• Strong proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and Microsoft Office Suite.• Demonstrated analytical, organizational, and problem-solving skills.• Ability to manage multiple priorities and collaborate effectively across functions.• Experience with reporting, business analytics, or process improvement initiatives preferred. Who We Are Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.