JOB SUMMARY: Pharmacy Technician II is a vital member of the pharmacy team, responsible for supporting the safe, efficient, and accurate delivery of pharmaceutical services under the direct supervision of a licensed pharmacist. This advanced-level role emphasizes exceptional patient service, precise prescription processing, and maintaining a compliant and well-organized pharmacy environment. Leveraging their in-depth knowledge of medications, pharmacy procedures, and operational workflows, the Pharmacy Technician II plays a key role in ensuring smooth day-to-day operations. Their technical expertise contributes directly to the delivery of high-quality patient care and supports the overall effectiveness of the pharmacy. MAJOR DUTIES AND RESPONSIBILITIES: Workplace Computer and Equipment • Accurately diagnose and resolve technical issues related to computer systems and pharmacy equipment. Checking, Examining, and Recording • Accurately receive, interpret, and process prescription orders in compliance with regulatory requirements and organizational protocols. • Verify all labels generated against the original written prescription to ensure accuracy. • Process point-of-sale transaction, including verifying the patient, confirming the order for completeness and accuracy, obtaining patient signature, collecting payment (e.g., SFS, A/R charges, voucher, credit card, etc.) and offering patient counseling. • Assist with inventory management, including receiving the order, stocking medications and pharmacy supplies, and adjusting medication on-hand counts. • Conduct routine inventory audits to identify and remove expired medications from the shelves, maintaining safety and compliance standards. Compliance, Policy, and Procedure • Is aware of organizational and pharmacy policies and procedures and regularly seeks to adhere to them. • Adheres to federal and state regulations, including DEA, MDBOP and OCSA guidelines. • Maintains a clean and safe work environment, adhering to all safety procedures and regulations. • Assist with training and mentoring of new pharmacy technicians to ensure compliance to pharmacy protocols and workflow efficiency. Communication • Engages with patients and co-workers in a respectful, confidential, and professional manner, providing prompt, courteous service and maintaining a friendly and welcoming demeanor in both verbal and written communication. • Effectively communicates information in a clear, concise and articulate manner, ensuring messages are fully understood by patients and co-workers. Integrity • Maintains strict adherence to patient confidentiality protocols in accordance with HIPAA regulations, consistently taking appropriate measures to safeguard sensitive health information. Patient Focus • Provides excellent customer service, addressing patient inquiries and handling prescription requests (refills, new and transferred). • Initiates and facilitates communication with healthcare providers and third-party payers on behalf of the patients to resolve medication access barriers and address insurance related discrepancies. • Escalates complex or unresolved patient concerns to the pharmacist to ensure continuity of care and efficient resolution. • Collaborate effectively with the pharmacist and other healthcare professionals to ensure smooth workflow and exceptional patient care. • Other Duties as Assigned: Performs other duties as assigned to accommodate reasonable needs of the patients and the department as long as the duties meet practice norms and legal regulations/standards EDUCATION AND/OR EXPERIENCE: • Required: High school Diploma or GED • Required: Current Maryland State Pharmacy Technician Certificate in good standing. • Required: National Pharmacy Technician Certification (PTCB). • Required: 2-3 years pharmacy technician experience in retail pharmacy setting. • Required: Current CPR/BLS Certification • Desired: Completion of some college-level coursework, especially in healthcare or science-related fields. SKILLS AND ABILITIES • Strong mathematical aptitude and familiarity with pharmaceutical calculations. • Ability to work efficiently under pressure while maintaining accuracy and professionalism. • Exhibits precision and thoroughness in all aspects of pharmacy operations, while responding swiftly to workflow demands. • Proficiency in Microsoft Office and pharmacy software systems. WORKING CONDITIONS/PHYSICAL DEMANDS: Work is typically performed in an office environment. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.