We’re building a Content Design function from scratch and we need people who want to be a part of that. We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after. Key Responsibilities • Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time. • Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc. • Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve. • Help evolve content guidelines and standards. Skills, Knowledge & Expertise • 1+ years of experience in either UX Writing, Content Design, or Knowledge Management. • Basic experience with analyzing support tickets or customer journey mapping (CJM). • Strong written communication skills and attention to detail, which you can demonstrate through your portfolio. • Experience with iterating and improving content based on feedback, research, and data. • Strong cross-functional collaboration skills. Why join us • Help us challenge injustice by creating fair choices for millions of people across 47 countries. • Develop your professional skills with access to mentoring, career consulting, and learning programs. • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program. • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects. • Work alongside people who take initiative, speak openly, and challenge themselves to grow. • Improve your language skills through co-financed courses and internal speaking clubs. Final benefits may vary depending on the location.